Legal

Privacy Policy

Last updated: June 11, 2026

Klokan Wine LTD ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website or interact with us as a trade client, supplier, or prospect, in compliance with the **UK General Data Protection Regulation (UK GDPR)**, the **EU General Data Protection Regulation (EU GDPR)**, and the **Data Protection Act 2018**.

1. Who We Are (Data Controller)

Klokan Wine LTD is the Data Controller responsible for your personal data.

  • Company Name: Klokan Wine LTD
  • Country of Registration: England & Wales
  • Contact Email: simun@klokanwine.com

2. The Personal Data We Collect

As a boutique B2B wine importer supplying exclusively to licensed trade premises (independent wine shops, wine bars, and restaurants), we collect personal data that you voluntarily provide to us when using our allocation inquiry forms, contact forms, or when corresponding with us directly:

  • Contact Information: Your name, business email address, phone number, and physical business address.
  • Business Profile Details: Your licensed business name, Instagram handle, and trade license details where relevant.
  • Communication Preferences & History: Records of your trade allocations, inquiries, and messages sent via our forms.
  • Technical Data (Optional): IP addresses, browser details, and device operating system logs gathered anonymously by our hosting provider for traffic analysis and platform security.

3. How and Why We Use Your Personal Data

We will only process your personal data under the lawful bases defined by UK/EU GDPR. Most commonly, we use your data to:

  • Provide Services (Contractual Basis): Process allocation inquiries, fulfill wholesale wine orders, arrange delivery logistics, and provide invoicing.
  • Customer Support & Trade Queries (Legitimate Interests): Respond to questions, trade sheets requests, or comments submitted via our contact details.
  • Regulatory & Legal Compliance: Comply with customs clearance, AWRS (Alcohol Wholesaler Registration Scheme) audits, tax obligations, and company registers.

4. How Long We Keep Your Data

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, customs, or reporting requirements. Under UK tax law, trade invoices and business transaction records must be retained for at least 6 years.

5. Sharing Your Personal Data

We do not sell, rent, or trade your personal data. We only share data with trusted service providers who help us run our business:

  • Logistics Partners: Freight forwarding and customs clearance agencies to deliver your allocations.
  • IT & Cloud Hosting Providers: Web hosting services (e.g., Netlify, Cloudflare), and Google Workspace/Microsoft email hosting.
  • Legal & Financial Advisors: Our accountants and legal consultants to fulfill auditing compliance.
  • Regulatory Bodies: HMRC (HM Revenue and Customs) or other tax/legal authorities as required by UK law.

6. Cookies & Trackers

Our website is a static HTML/CSS brochure. We do not use third-party marketing, targeting, or tracking cookies. Any cookies set are strictly necessary for basic technical operations (e.g. CSRF security tokens or load balancing by CDN hosts). You can adjust your browser settings to decline all cookies if you prefer.

7. International Data Transfers

As we import wines directly from Croatia (EU) to the United Kingdom, some logistical coordination involves sharing business contact details (such as names and delivery addresses) with suppliers or transit agents within the European Economic Area (EEA). These transfers are protected under the adequacy regulations between the UK and the EU.

8. Your Rights Under UK & EU GDPR

Under data protection laws, you have specific rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct inaccurate or incomplete details.
  • Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data (subject to legal retention requirements).
  • Right to Restrict or Object to Processing: You can ask us to pause or stop processing your data, particularly for marketing.
  • Right to Data Portability: You can request your data be transferred to another service in a structured format.

If you wish to exercise any of these rights, please email us at simun@klokanwine.com. We will respond to your request within 30 days.

9. Security of Your Data

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. In addition, we limit access to your personal data to those employees, agents, and contractors who have a legitimate business need to know.

10. How to Complain

If you have any concerns about our use of your personal data, you have the right to make a complaint at any time to the supervisory authority:

  • In the UK: The Information Commissioner's Office (ICO). You can contact them at ico.org.uk.
  • In the EU: Your local national data protection supervisory authority.